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We may collect personal information (such as your name, postal and email address and telephone number) that you provide to us when you visit our website and register an account with us and/or purchase products through our website, and when you subsequently correspond with us.

When you visit our website, we may use cookies and other technologies to automatically collect technical information, including your IP address, your login information, browser type and version, details of any website which has referred you to our website, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors; information about your visit, including the products you viewed or searched for; and length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs).

We also use third party cookies of suppliers who set their own cookies on our website with our permission to improve customer experience and offer additional functionality. Our website utilises online advertising programs (including Google AdWords and Facebook Ads) and the associated conversion tracking cookies are set on the user’s browser. The information collected by the conversion cookies are used to provide aggregate conversion statistics to these programs and they are not used to acquire personal information. If you do not want to allow these conversion-tracking cookies on your device, you can deactivate them through your user settings in your internet browser.


We may use your personal information to:

Provide you with information about our products and services: we process your order history to develop, market, sell or otherwise provide products, services or information to you. We also process your name and contact details to provide you with copies of our newsletter or information about our products or other marketing or promotional information. We also process this information to ensure that we do not contact you if you have asked us not to.

Process your payments: we process your personal information including your card details to fulfill your purchase orders for our products.

Improve your experience on our website: we process information such as your account username and password, IP address, information about your purchases and your other activity on our website to improve our website, including to modify it to your usage, history and preferences and troubleshoot problems.

Assess the online activities of our website users: we process information collected by our websites automatically and through cookies and other technologies to assess the activities of our users, to measure the interest in and use of our website and communications, and to customise the website and our communications with you. We do this on an aggregate basis only.

Process exchanges or returns: we process your personal information to perform our exchange or return obligations to you.

Respond to requests or complaints: we will need to process your name and contact details to respond to requests or complaints.

Send you marketing materials: we may use your information when we send you marketing materials by email. You can opt out at any time by clicking the "unsubscribe" button in the email, or contacting us via the contact details at the bottom of the page. When we send you communications by email or other electronic means, we'll always give you the option to unsubscribe in the message itself.


Your personal information is intended for St Matcha but may be shared with third parties including our service providers.

We will only provide our service providers with personal information which is necessary for them to perform their services (such as postal delivery). We will use our best efforts to ensure that all our service providers keep your personal information secure.

In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.

We will not sell your personal information to third parties.

Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.


Credit card transactions are fulfilled by an authorised payment service provider and are processed securely. Your credit card details will not be stored in our system.

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